Pick Up and Return

Q. How do I get to the rental location?

A.If you are flying into a Fly/Drive location, transfers from designated areas can be arranged upon request. You will need to arrange your own transportation to and from all other locations.

Q. When can I pick up the vehicle?

A. Vehicle pick up is between 13:00 and 16:00 depending on vehicle readiness. Please allow 1-2 hours for pick up procedures.

Q. Do I need to schedule a pick up time?

A. Yes. You must call and schedule a vehicle pick up time even if no El Monte RV transfer is required.

Q. When must I return the vehicle?

A. Vehicle return time is between 08:00 and 11:00. Penalties are charged for late returns without prior authorization. If transfer is required at fly/drive locations, no transfer will be provided if you return past 11:00.

Q. Is luggage storage available at the location?

A. Luggage storage is available on a limited basis at fly/drive locations. However, to facilitate the pick up and drop off procedures, we recommend that the clients store luggage in their vehicle. Soft-sided or collapsible bags are the best for storage in the vehicle.

Q. What kind of instruction will I be given about the vehicles, their appliances, and how to use them?

A. You will receive a full orientation of the motorhome, including client's maintenance use and responsibility. Orientation consists of a video in English, German, Dutch, French, Italian, or Spanish introducing general concepts of motorhome use as well as a personal instructional walk around of motorhome by a qualified instructor. Operator manuals are provided for clients to take with them in English, German, Dutch, French, Italian, and Spanish.

Q. Are grocery and other facilities available near the rental station?

A. Our location staff will be happy to provide you with this information.

Q. Are pets allowed in the motorhomes?

A. Yes pets are allowed for a one time non-refundable pet fee of $50 payable at the location.